AGE Verification

Why do we need to verify your age?

Since 1st October 2015, selling any vape related product is illegal to anyone under the age of 18. We have never allowed the sale of our products to minors, however, to make sure we continue to follow the law, we perform an age verification check on all of our customers. This prevents anyone under the age of 18 from placing an order.

This rule applies to all products on our website, including zero nicotine, charging cables and other items. By purchasing from Neafs U.K. Ltd, you agree to allow us to verify your age.

How do we verify your age?

When you first create an account with us, you have to include some information, such as your full name, current registered billing address, email address and your date of birth. When you make your first purchase, our third party age verification system (powered by 1account), will check the card details against the info you have provided.

It is important to make sure that the account details entered match your card, and your name is the same as your driver’s license or Passport. If there are any errors found, such as an incorrect name, DOB or billing address, then the order will not go through and you will be asked to provide more information.

When you order with us, you give consent to have 1account use your data for the sole purpose of age verification.

What do we need to verify your age?

To keep things as simple as possible, make sure that you have entered the correct info below:

• Full name as per driver’s license or Passport
• Correct date of birth
• Correct billing address that your card is registered to
• Correct email address

As long as you have all of this and are of legal vaping age (18+), you should be able to place your order without any issue.

How does age verification work?

When placing your first order with us, 1account, our third party age verification tool will perform a check on the information provided.

If it can match your date of birth, billing address and full name, then it will approve the order for shipment.

If you have entered any incorrect information, it will flag this up as a failed order. Once this happens, your order will be put on hold, and an email will be sent to request some additional information so we can process your order.

We may then request a form of photo ID, such as a driver’s license, Passport etc. For more information, please contact our customer service team on 44 20 4538 8876.

Any data you provide us will be stored in accordance with the Data Protection Act 2018.

Once you have passed the age verification, your order will be shipped out and you will not have to take any further action on future orders.